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Help & Support

Support that finds the right path first.

Search across bookings, payments, tutor payouts, account access, and technical help. If the answer is not obvious, create a tracked ticket from the same flow.

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6 support results available.

My tutor or student missed a sessionSubmit a ticket within 24 hours with the booking ID so support can verify attendance logs.
My payment succeeded but tokens are missingInclude the payment reference and approximate payment time for reconciliation.
I cannot sign in or access the right portalTry password reset first, then raise a ticket with the email address on your account.
Track tutor payout review statusOpen earnings to see request state, then escalate if the review window has passed.
Report a technical bug with evidenceSend the page URL, device, browser, and exact error wording for faster triage.
Find learning resources and course accessOpen resources and courses first; support can help if purchased access is missing.
Replies within 1 business daySubmit ticket

Browse by outcome

Choose the support lane that matches the job.

Bento-style categories keep the first decision simple, while each card exposes the fastest portal path before escalation.

Fastest path for session issuesBookings and attendanceReschedule, cancel, report no-shows, or find session details before class starts.
Payment reconciliation readyPayments and tokensResolve purchase confirmations, missing balances, vouchers, and token questions.
Identity and sign-in helpAccount accessFix login, reset password, role access, verification, and suspended-account problems.
Tutor specialist routingTutor payoutsCheck redeem requests, payout review status, bank profile issues, and transfer timing.
Attach exact error wordingTechnical issuesReport broken pages, media playback, quizzes, inbox problems, or app errors.
Learning workflow helpCourses and resourcesFind course access, lesson media, quizzes, resource downloads, and curriculum help.

Accordion 2.0

Progressive troubleshooting

Expand only the step you need. The active panel lifts forward, keeping the page focused without hiding the rest of support.

Start typing in Smart Search. Matching article paths, account areas, and ticket categories appear before you finish the sentence.

Integrated fallback

Contact support without leaving context.

When search does not resolve the issue, the contact rail keeps live channels, hours, and ticket creation in one surface.

Emailsupport@ialevelup.co.zaPhone / WhatsApp+27 76 429 2636
Office45 Shearwater Rd, Wilgespruit, 1724 Unit 76

Weekdays

08:00 - 18:00

Saturdays

09:00 - 13:00

Timezone and SLA

SAST. Replies typically within 1 business day.

Answers first

Frequently asked questions

Quick answers to the most common questions about bookings, tokens, plans, payments, and getting into your live sessions. Still stuck? Submit a tracked ticket below.

Ticket composer

Send the right context the first time.

The form mirrors the search categories, then falls back to email if a signed-in ticket is not available.

Sign in to submit a tracked ticket and receive updates in-app. You can still send a prefilled email now.

Sign in to submitEmail support

Role-aware checklist

student

Student support path

Best for bookings, token issues, course access, and session communication.

  • Include booking ID for session disputes.
  • Mention grade, subject, and tutor name when relevant.
  • Paste exact error wording for login or payment failures.
BookingsMessagesWallet

tutor

Tutor support path

Best for requests, availability, earnings, payout review, and session delivery.

  • Include request or payout IDs for account review.
  • Mention whether this blocks an upcoming session.
  • For payout tickets, include the expected transfer window.
SessionsAvailabilityEarnings