Help Center

We're here to keep your learning on track.

Browse quick fixes, scan popular questions, or reach our team directly. Support is just a click away.

Support hours

Online daily

Weekdays08:00 - 18:00
Saturdays09:00 - 13:00

Quick Actions

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Booking help

Reschedule or cancel sessions from your Bookings tab at least 2 hours ahead.

Booking rules โ†’
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Token questions

Tokens cover 1 hour of tutoring. Bonus tokens unlock after consistent streaks.

Token guide โ†’
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Profile updates

Edit contact details and learning goals in your profile to keep tutors aligned.

Profile tips โ†’

Common Questions

๐Ÿ’ฌ Contact Channels

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Email Us

hello@levelup.co.za

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WhatsApp

+27 72 555 0101

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Visit Offices

Cape Town ยท Sandton

Still stuck?

Send us a short summary and we will route you to the right specialist. Include your booking ID if it relates to a session.