Privacy Policy

1. Overview

This Privacy Policy explains how LevelUp collects, uses, and protects personal information when you use our Services.

2. Information we collect

• Account and profile information (for example name, email, role, grade, tutoring bio).
• Booking and session information (for example scheduled times, meeting links, session status).
• Payment-related metadata (for example transaction references and status) from our payment providers.
• Support requests and communications you send through the platform.
• Usage analytics (for example page views and feature events) to improve the platform.

3. How we use information

• Provide and operate the Services (authentication, bookings, course access).
• Process payments and reconcile transactions.
• Send essential notifications (for example booking confirmations and reminders).
• Provide support and investigate issues or abuse reports.
• Improve reliability, security, and user experience.

4. Sharing

We share information only as needed to provide the Services, including:

• With tutors and students as required to deliver booked sessions (for example names and session details).
• With service providers (for example hosting, database, email delivery, payment processing) under appropriate safeguards.
• If required by law or to protect the rights and safety of users and the platform.

5. Retention

We retain personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

6. Security

We implement reasonable technical and organizational measures to protect personal information. However, no system is perfectly secure.

7. Your choices and rights

Depending on applicable law (including POPIA), you may have rights to access, correct, or delete personal information. To request help, contact support.

8. Contact

For privacy questions, contact us via Help & Support.

You can also email us directly at support@ialevelup.co.za.